Privacy Policy

Last reviewed: 22 April 2026

Applies to: spidersnet.co.uk

At Spidersnet, we take privacy and the responsible handling of personal data seriously. This Privacy Policy explains what personal data we collect through our website, how we use it, who we share it with, and the rights available to you.

Spidersnet is part of Friday Media Group. For the purposes of data protection law, the data controller for this website is Spidersnet, part of Friday Media Group, whose registered office is: Clarendon Mansions, 80 East Street, Brighton, BN1 1NF.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us directly by email at info@spidersnet.co.uk or by writing to us at the address above.

1. The personal data we collect

Depending on how you use our website, we may collect and process the following categories of personal data:

• your name;
• your email address;
• your phone number;
• the contents of any message or enquiry you send to us;
• technical information about your device, browser and how you use our website;
• cookie and similar technology data;
• marketing preferences where you choose to sign up to receive communications from us.

We do not ask you to provide special category data through our general website forms. Please do not send sensitive personal information through our contact forms unless it is necessary and relevant.

2. Children's privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect or process personal data relating to children. If we become aware that we have collected personal data from a child under 16, we will take steps to delete that information as quickly as possible.

3. How we collect your personal data

We collect personal data in the following ways:

• when you complete and submit a contact or enquiry form on our website;
• when you sign up to receive marketing emails from us;
• when you interact with our website, including through cookies, analytics tools and similar technologies;
• when you contact us directly by email, phone or other methods made available through the website.

4. How we use your personal data and our lawful bases

We only use your personal data where we have a lawful basis to do so.

Responding to enquiries: We use the information you submit through our contact forms or other contact methods to respond to your enquiry, provide information you have requested, and manage any follow-up communication. Lawful basis: our legitimate interests in running our business and responding to website enquiries, and where relevant, taking steps at your request before entering into a contract.

Sending marketing emails: If you ask to receive marketing emails from us, we use your details to send you updates, news, insights and other promotional communications about Spidersnet. Lawful basis: your consent. You can withdraw your consent and unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.

Website analytics and improvement: We use analytics, heatmapping and similar tools to understand how visitors use our website, improve the user experience, measure performance, and make informed business decisions. Lawful basis: your consent where cookies or similar technologies require consent under PECR, and our legitimate interests in analysing and improving our website where applicable.

Website security and administration: We may process limited technical and usage data to keep our website secure, monitor performance, detect misuse, and maintain our systems. Lawful basis: our legitimate interests in operating a secure and reliable website.

5. Cookies and similar technologies

We use cookies and similar technologies on our website. Some are strictly necessary for the website to function. Others help us understand website usage, measure performance, or support marketing activity. Where required by law, we will ask for your consent before placing non-essential cookies or similar technologies on your device. For more information, please see our Cookie Policy.

6. Third-party services we use

We may use carefully selected third-party providers to support the operation of our website and communications.

Google Analytics: Helps us understand how visitors use our website. Google Analytics may collect browser information, device information, pages viewed, and approximate location data. We use these insights in aggregated form.

Dotdigital: Our email marketing platform used to manage subscriptions and send communications to users who have chosen to receive them.

HubSpot: We use HubSpot as our Customer Relationship Management (CRM) and marketing automation platform. We use it to manage contact information, process website form submissions, track user interactions with our website, and send marketing communications.

7. Who we share personal data with

We may share personal data with:

• members of Friday Media Group where necessary for internal administration and business operations;
• our website, hosting, analytics and technology service providers;
• professional advisers where necessary;
• regulators, law enforcement agencies or other authorities where we are required to do so by law or where necessary to protect our rights.

We do not sell your personal data.

8. International transfers

Some of the third-party services we use, such as Google Analytics and HubSpot, may process personal data on servers located outside the UK, primarily in the United States. Where this happens, we take appropriate steps to ensure your personal data remains protected in line with UK data protection laws. We rely on recognised legal safeguards, such as the UK Extension to the EU-US Data Privacy Framework (UK-US Data Bridge) or Standard Contractual Clauses, to ensure your data is secure.

9. How long we keep personal data

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected. Retention periods vary depending on the type of data:

• Enquiry data: Retained for 24 months after our last communication with you to allow us to manage the enquiry and any follow-up.
• Marketing data: Retained until you unsubscribe or ask us to stop, followed by a routine suppression to ensure we do not email you again. Inactive subscribers will be purged after 24 months of inactivity.
• Technical and cookie data: Retained in line with the specific expiry periods set by the relevant systems (details can be found via our cookie preference centre).

10. Your rights

Depending on the circumstances, you may have the right to:

• request access to the personal data we hold about you;
• request correction of inaccurate or incomplete personal data;
• request erasure of your personal data;
• request restriction of processing;
• object to processing carried out on the basis of legitimate interests;
• withdraw consent where we rely on consent;
• request transfer of your personal data in certain circumstances;
• complain to the UK Information Commissioner's Office (ICO).

To exercise any of these rights, please email us at info@spidersnet.co.uk.

11. Data protection complaints

If you have a concern about how we handle your personal data, please contact us first at info@spidersnet.co.uk so we can look into it. You also have the right to make a complaint to the UK Information Commissioner's Office (ICO) if you believe your data protection rights have been breached.

12. Third-party websites

Our website may contain links to other websites. If you follow a link to any third-party website, please note that those websites have their own privacy policies and we are not responsible for their content or data handling practices.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements or the way we process personal data. Any updates will be posted on this page and the "Last reviewed" date will be updated accordingly.